terms & conditions

  1. Bookings are subject to availability. We reserve the right to offer alternative dates in case of not enough players available to run the session. A minimum number of 10 players is required for midweek bookings. Unless specified, booking does not guarantee exclusive use of the site or marshal to run private games just for your group. Failure to attend safety briefing may result in your booking being cancelled, therefore this will forfeit your deposit. If a player cannot attend, we will provide them with credit for a future booking (expires within 2 months).

  2. Bookings are secured with non-refundable deposit. Deposits will be deducted on the day of play. Deposits are non-refundable but transferable with 48 hr notice. Deposits are non-refundable if number of players is less than number of places booked without giving 48 hour notice. 
  3. All deposits must be collected on the day of the event from reception. Failure to do so will forfeit all deposits.
  4. Failure to follow game rules of any activity set out by the marshals will result in removal from the activity without refund. Exeter Activity Centre reserves the right to refuse entry to anyone without reason.

  5. Our venue is not affected by adverse weather conditions and will always be open (our site has been designed to handle heavy rain, snow etc). At least one parents/guardian is requested to supervise children whilst eating and remain on the premises during the game(s). Please speak to a member of staff about food allergies and intolerance before ordering food. Free paintball are only given to players attending session on the day.

  6. Exeter Activity Centre will run unless told otherwise by the government or governing bodies. If events are being cancelled due to circumstances outside of our control (e.g. acts of God, natural disasters, government restrictions etc), no refund will be issued. All groups will be offered full flexibility on rebooking a new event free of charge which will be valid for 12 months from the original date.

  7. Any equipment/fitting broken or lost onsite must be paid for by the person attending the session or party organiser.

  8. All personal belongings, vehicles etc. are left onsite at owners’ risk. Lockers are provided FREE of charge (£10 deposit for the key, refunded on return).

  9. Only paintballs supplied by Exeter Activity Centre may be used at our venue.

  10. All signs on site must be adhered to at all times. Failure to do so with risk site ejection.

  11. All players must agree to the site waiver before playing, failure to do so will risk of your booking being cancelled.

  12. Any offer that includes items (including paintballs, grenades, so on..) will be given to the player, customer, spectator for the last game of their session. Any player, customer, spectator that is late for their session forfeit/not receive all special offers and items included.